Relationships are foundations. Investing in people isn’t something you accomplish with a paycheque.
A successful business – whether in a home office or a boardroom – is built on the shoulders of its contributors and every relationship matters.
Professionalism and dedication, intuition and discretion, negotiation and compromise: when every relationship works, a workplace is an inspiration.
The only thing more rewarding than building a process is watching it work, and I never get bored of this unfolding.
I’ve stepped into environments that had no process, operating according to by-the-seat-of-your-pants principles and pure tribal knowledge.
And places that had attempted to create a process but it was fracturing (often because of sudden growth) and about to break completely.
I’ve also worked in offices which had too many processes, where the solution revolved around standardization.
And I have experience creating scaleable processes in companies which transitioned so quickly that they needed to move towards automation when they had just barely established standardization.
Whatever your product or service, however large or small your staff, process building is cost-efficient and stress-relieving.
For some people, process is boring. For me, building things up and watching them work is a passion.
It’s tempting to begin the conversation with methodologies.
Because it’s true: a project manager should be prepared to speak the language of Agile-and-Waterfall-and-Lean-and-Scrum.
But, ultimately, projects work because people work.
And we work best when we’re paying attention to relationships.
Not just watching but also listening, and not just listening but also sharing.
Knowing the right questions to ask is important, but knowing how to ask the hard questions is key.
Large-budget projects can fail if a manager’s negotation and conflict-resolution skills aren’t primed.
Small-budget projects can surprise you, when communication is thriving.
Credibility. Rapport. Professionalism.